Returns & Refund Policy
7-day hassle-free returns. Not satisfied? We've got you covered.
7 Days
Return window from delivery date
Free Pickup
We collect from your doorstep
Full Refund
100% refund on eligible items
5–7 Days
Refund processing time
How to Return a Product
- Log in to your Near Me account
- Go to My Account → My Orders
- Find the delivered order → click "Request Return"
- Select the item(s) and reason for return
- Our team arranges free pickup within 2 business days
- Refund is processed within 5–7 business days after we receive and inspect the item
Eligible Items for Return
- Items must be returned within 7 days of delivery
- Items must be unused, unworn, and in original condition
- Original packaging, tags, and accessories must be intact
- Items must not be damaged due to misuse or improper handling
Items NOT Eligible for Return
❌ Perishable goods (food, fresh produce)
❌ Innerwear and swimwear (hygiene reasons)
❌ Opened cosmetics and personal care products
❌ Digital products and gift cards
❌ Customised or personalised items
❌ Items damaged by buyer misuse
Refund Methods
| Payment Method | Refund Method | Processing Time |
|---|---|---|
| Cash on Delivery (COD) | Bank transfer (provide your bank details) | 5–7 business days |
| eSewa | Back to eSewa wallet | 2–3 business days |
| Khalti | Back to Khalti wallet | 2–3 business days |
| Bank Transfer | Back to original bank account | 3–5 business days |
Damaged or Wrong Items
If you receive a damaged or incorrect item, contact us within 24 hours of delivery with a photo. We'll send a replacement or issue a full refund — no return required for clearly defective items.
Contact for Returns
Email: care@nearme.com.np
Phone: +977-9763685885