Privacy Policy

At Near Me (nearme.com.np), we are committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights as a customer.

1. Information We Collect

We collect the following types of information:

• Account Information: Name, email address, phone number, and password when you register.
• Order Information: Delivery addresses, order history, payment methods (we do not store full payment card details).
• Usage Data: Pages visited, products viewed, search queries, and device/browser information — collected to improve your experience.
• Communications: Messages you send us via contact form, email, or WhatsApp.

2. How We Use Your Information

• To process and fulfil your orders
• To send order confirmation, shipping, and delivery notifications
• To provide customer support
• To improve our website and product selection
• To send promotional emails (only if you opt in)
• To comply with legal obligations in Nepal

3. Sharing of Information

We do not sell your personal information to third parties. We may share data with:

• Delivery Partners: Your name, phone, and address are shared with our delivery service to fulfil orders.
• Payment Processors: eSewa and Khalti process payments securely — we do not store full card or wallet credentials.
• Analytics: Google Analytics 4 collects anonymised usage data to help us improve the site.

4. Data Security

We implement industry-standard security measures including SSL/TLS encryption, bcrypt password hashing, and regular security audits. No method of transmission over the internet is 100% secure, but we take all reasonable steps to protect your data.

5. Cookies

We use essential cookies for session management and shopping cart functionality, and optional analytics cookies (Google Analytics). You can disable non-essential cookies in your browser settings.

6. Your Rights

You have the right to access, correct, or delete your personal data. To make a request, contact us at care@nearme.com.np. We will respond within 30 days.

7. Data Retention

We retain order data for 5 years for tax and legal compliance. Account data is kept until you request deletion. You may delete your account at any time from your account settings.

8. Changes to This Policy

We may update this policy periodically. Significant changes will be communicated via email or a notice on our website. Continued use of Near Me after changes constitutes acceptance.

9. Contact

For privacy concerns, contact: care@nearme.com.np