Frequently Asked Questions

Browse products, add items to your cart, and click "Checkout". You can check out as a guest or create a free account. Fill in your delivery address, choose a payment method, and click "Place Order". You'll receive an email confirmation immediately.

Yes! Log in to your account and go to "My Orders" to see real-time order status updates — from processing to shipped to out for delivery. You'll also receive email updates at each stage.

You can cancel or request changes while the order is in "Pending" or "Confirmed" status. Once processing or shipping has begun, cancellation is no longer possible. Log in, go to My Orders, and click "Cancel Order" if eligible.

If an item becomes out of stock after you place your order, our team will contact you within 24 hours to offer a replacement, a refund, or an estimated restock date.

We accept Cash on Delivery (COD), eSewa, Khalti, and Bank Transfer. COD is available across Nepal. Digital payments (eSewa, Khalti) offer instant confirmation and a smoother checkout experience.

Yes. Our website uses SSL encryption (HTTPS) for all transactions. We never store your card details. Digital wallet payments go through eSewa and Khalti's secure payment infrastructure.

Yes! Enter your coupon code in the "Coupon Code" field during checkout. The discount is applied automatically before you confirm payment. Coupons have expiry dates and usage limits — check the terms of each coupon.

Delivery times depend on your location: Kathmandu Valley: 5-7 business days. Other Province centres: 5-8 business days. Remote areas: 6-9 business days. Delivery estimates are shown at checkout.

Shipping is FREE for orders above Rs. 1,500. For orders below that: Rs. 170 within Kathmandu Valley, Rs. 170 for standard delivery within province capitals, Rs. 220 for remote areas. The exact shipping cost is always shown before you confirm your order.

Yes! We deliver to all 7 provinces of Nepal — Koshi, Madhesh, Bagmati, Gandaki, Lumbini, Karnali, and Sudurpashchim Provinces. Some very remote areas may have longer delivery windows.

Our delivery partner will attempt delivery twice. If you're unavailable, they'll call your registered phone number to schedule a redelivery. Please ensure your phone number is correct in your order.

We offer a 7-day return policy from the date of delivery. Items must be unused, in original packaging, with all tags attached. Perishable goods, innerwear, and digital products are not eligible for return.

Log in to your account, go to My Orders, select the order, and click "Request Return". Our team will arrange a pickup from your address within 2 business days. Refunds are processed within 5–7 working days after we receive the item.

Refunds are issued to your original payment method. COD orders are refunded via bank transfer (please provide bank details). Digital wallet refunds take 2–3 business days. Bank transfer refunds take 3–5 business days.

No. Near Me supports guest checkout — you can shop without creating an account. However, creating a free account lets you track orders, save addresses, write reviews, and build a wishlist.

Click "Forgot Password" on the login page, enter your email address, and we'll send a secure reset link. The link is valid for 60 minutes. Check your spam folder if you don't receive it.

Log in, go to My Account → Addresses. You can add up to 5 saved addresses, edit or delete existing ones, and set a default address for faster checkout.